Facebook. Social Networks. These words keep popping from everywhere these days. We spend more and more of our time online, looking at what our peers have to say. According to recent reports, Facebook tipped Google as the most frequently visited site in the world[ref needed]. Many applications are starting to become "social", i.e., generating their data from your network of friends. For example, what restaurants your friends eat at rather than some random people might be of more interest to you. In the near future, most applications would incorporate the social aspects, so it becomes important that you as a user are a part of a social network to take advantage of it.
Of course, this means that you put more and more of your personal information online to take advantage of the system. Hence, it is important that your information is well guarded, and that you have control over who can access that information and in what ways. As quite famously said, you are Facebook's product, not customer[ref].
In the current scenario, Facebook is the clear leader in terms of number of users[ref needed], at least in the United States. A monopoly of this sort is not good for the end user. The biggest asset of a social network is its users - and not the services it provides. You don't join the social network which has the best photo sharing application, or the best privacy practices; you join the one which has most of your friends on it already. Thus, even if you don't necessarily like the social network you are on, you may be forced to be on it since you don't want to lose contact with your friends. This means that your social network provider can afford to keep the user's best interests as secondary and its revenue generator's interests primary once it has enough users.
If we look at other similar technologies of the past, we can see that the situation is different. Email and telephone are two standing examples. You may choose any email provider you want, and still be able to communicate with anyone who has an email on any server in the world. Heck, you can even run your own mail server if you do not like anyone's service. Google changed the email space by offering large amounts of storage and a clean interface (subjective), which prompted others to follow suite. In telephony as well, you may communicate to any telephone user regardless of who the provider is. However, telephone companies do give you an added incentive to join their network by allowing free calls to anyone in the same network, which means you are likely to join the network which your friends have joined. Such incentives are unheard of in the realm of email (although depending on future net-neutrality laws, this might change - however that is the subject of another big discussion).
The ideal situation for the end-user (you) is to have an open communication model similar to email, where you may be able to connect to users on any social network, with most features intact. The primary driver of the market would then be the quality of service offered by the providers, and all shall be well. If you don't like the privacy options of Friendster, join Hi5. If you don't like the interface of Orkut, join Facebook.
Hopefully Facebook's new message system and Google's Opensocial are steps in the right direction. There are also applications like Yoono and HootSuite which allow you to monitor all your social networks from one place. However, a tightly-integrated system like email is still desirable.
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I think there are two things which can get mixed here. Facebook does have a sort of monopoly. But it'd be hard to point out any practise of theirs which could be blamed for killing competition except that it is just popular. It is different from Microsoft bundling IE with their OS (well, which in itself is a debatable issue). Having an 'open' facebook would probably involve being able to post on your wall without joining facebook. Like you can post something on twitter and it gets published on your wall. And there is a 'like' button all over the internet. So it is currently 'integrated' in some ways.
ReplyDeleteWhile it comes off as obvious that a service like telephony needs to be 'open' to allow essential services over it that are unforeseen as yet, I'm not sure we can say the same thing about social networks, where every aspect of 'openness' is likely to be judged on a case-by-case basis. E.g can the wall be integrated with twitter (which is there), or can I post on an fb wall from an orkut account (which is not there), to consider two simplest examples.
And telephone to e-mail (that is, computer) was a bigger revolution than e-mail to social network is, I think. So I doubt if there is a realisation to be had about the 'necessity' of an open social network.
But an open social network still remains a potentially good commercial idea in spite of any of these arguments.
And I read about 'Diaspora' yesterday. It has a decentralized architecture for storing users' personal information, which makes the information less susceptible to being sold to corporates.
Also when you say that, users should 'be able to connect to users on any social network, with most features intact', there's this point that the interface of a social network pretty much sums up all its features. Issues like privacy (if it can be considered a non-interface feature), or what goes on in the back-end hardly makes a difference to most of the users. So basically, it's a call to integrate all the different kinds of walls, scrapbooks, feeds there can be. It'd be cool to get an orkut testimonial and also have the fb wall. But there can be several arguments against the desirability of this integration. Some social networks address specific kinds of social interaction. E.g. Linkedin shouldn't be integrated with fb because then your potential recruiters will know that you like grunge and might be led to believe that you have suicidal tendencies. A social network for music bands (professional or amateur) like Muziboo is also probably better off without being integrated to fb. Though, having a 'choice' to integrate won't hurt still.
ReplyDeletehmm I think you are underestimating the power of the social network..i think we have something very powerful on our hands whose potential we are yet to realise..would come up with some concrete thoughts on this when I have more time, but telephone and computers were both luxuries for common users when they started out and were used sporadically. Specially with computers, it was hard to see the roadmap 15-20 years ago.
ReplyDeletePrivacy was my primary concern, given facebook's shabby security record, not giving two hoots about the user's privacy, weird TOS's, new features getting enabled by default instead of opt-in - these are important issues regardless of whether the users care about them or not, because they are about protecting the user.
I was talking about general social networks.
No I agree it is a powerful medium. But when telephones or e-mails came, there was a change of device used for communication, which is probably why they were/are a luxury too. Right now, a social network account isn't any more luxurious than an e-mail account, but ok that's not the point. A social network is being and apparently going to be revolutionary in the way how it provides different stakeholders a huge audience. People, in some countries, are taking to fb to coordinate their revolution. But yeah, if it is going to revolutionize our lives in a yet unforeseen way, I'm bound to under-estimate it before it has actually happened.
ReplyDeleteBut my intention and point, initially, was not to berate its potential but to ask and probe you and myself, what you meant by an open social network or to ask why it is necessary for it to be open. I'll obviously be open to the idea.
And I agree about the very weird TOS's and the rest too.
nice perspective on social networks.
ReplyDeletethe main problem really being privacy. i like the model of irc better. complete anonymity and you can interact with people who are in a channel with shared interests.
as much as i get your idea of 'open' social network ... you want the information of a user to be not manipulated by unwanted agents. but these agents are the real motivating force for the social site guys to improve services.
so the point is this that you may use their excellent services but be ready to be manipulated.
i think social networking is such a powerful force that it should not at all be in a few private hands.